Refund policy
Last updated: January 2026
At Bodie & Co., we take pride in the quality of our products. Please review our return policy carefully before making a purchase.
Ready-to-Wear Returns
We accept returns on ready-to-wear items purchased from our online store within 7 business days of delivery, provided the following conditions are met:
-
Item must be unworn and unwashed
-
Item must be free of animal hair
-
Item must be free of odors (including smoke, perfume, or other smells)
-
Original tags must be attached
-
Item must be returned in original condition
Returns that do not meet these requirements will be denied and returned to the customer at the customer’s expense.
Custom & Personalized Items
All custom design and personalized items are final sale and are not eligible for return or exchange. The only exception is a damage to the item. Please email us with any concerns to process a return.Â
This includes, but is not limited to:
-
Custom graphics
-
Personalized names or text
-
Made-to-order designs created specifically for the customer
Return Shipping
-
Customers are responsible for all return shipping costs
-
Original shipping charges are non-refundable
-
We recommend using a trackable shipping method, as we are not responsible for lost return packages
Return Processing
-
Once your return is received and inspected, please allow up to 72 hours for processing
-
Approved returns will be issued a refund to the original form of payment
-
Shipping fees are not refunded
Non-Qualifying Returns
Items will not be accepted if they show signs of:
-
Being worn or washed
-
Animal hair
-
Odors or smells
-
Missing or removed tags
-
Damage not caused by us
These items will be rejected and returned to the customer.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist you.
Contact Us
For return requests or questions, please contact us at:
help@shopbodieco.com